go to https://bitcoinwallet.com/login.php and click the reset password button. enter the same email address that you used to create your bitcoinwallet.com account. an email will be sent to you containing a link. if you do not receive a password reset email, it may be because we do not have an account associated with your email address.
if you need more help, contact [email protected].
you need to know the email address associated with your account and you need to be able to read emails sent to the email address. if you cannot log in because you aren''''''''t able to receive emails, we cannot help.
when you configured your google authenticator 2fa on bitcoinwallet.com we presented instructions to backup your google authenticator key. find your backup and reinstall google authenticator. if you do not have a backup we cannot help.
no. consider configuring your bitcoinwallet.com 2fa methods to allow more than one type. if you lose access to one method you can log in with a second, third or fourth method.
not all users are required to provide personal information. in accordance with kyc (know your customer) and anti-money laundering (aml) requirements, the system determines whether a user needs to verify their personal information to continue using our service.
users requesting to increase their daily withdrawal limits are required to provide personal information.
the url for your profile page combines your bitcoinwallet.com user name with the url bitcoinwallet.com. if your user name is john, your url is john.bitcoinwallet.com.
you can edit your image and the personal data that other users can see about you by clicking "account->edit profile" on the left navigation. you will see your profile page as it is seen by the public, and can edit the header image, user image, headline, description and user added addresses.
user added addresses that you add appear on your profile, but are not maintained by bitcoinwallet.com. they only appear as a reference address that you can publish on your profile for people to see. funds sent to these addresses will not appear in your bitcoinwallet.com balance.
you can create your own categories and use them to organize your transactions and people. select "transactions->categories" or "people->categories" from the left navigation to set up your categories. once you have added categories you can assign them to any transaction or person. when viewing any transaction or person detail you will see a drop down list of the categories you added. select the desired category and save.
when viewing lists of transactions or people you can enable the category column by clicking the column checkbox. you can sort or search by category.
yes. the following types of data can be filtered, searched, sorted, copied, printed and exported as a pdf or csv (comma separated values):
a. wallets
b. addresses
c. transactions
d. contacts
e. support tickets
f. login history
you can add any bitcoinwallet.com user as a contact from their profile page. by default, any user that you send bitcoin to, or that you receive bitcoin from, is automatically added as an associate.
you can view your associates from the left menu.
you can deactivate a contact by clicking "people" and any of the list options from the left navigation. when you see a list of contacts, click the contact and you will see the contact details. click "deactivate" and save.
you decide the minimum amount you're willing to accept as payment from other users. click "account->preferences" on the menu and enter a value for the user preference "minimum amount accepted from other users".
personal data and sensitive data provided by users is encrypted or hashed so that it is unreadable.
two factor authentication (2fa) is an effective way to secure your account. it means adding additional authentication requirements beyond the standard email and password login.
bitcoinwallet.com 2fa is flexible and can be configured by you to provide additional security where you want it, without unnecessary inconvenience for less sensitive actions. 2fa is configured from the left navigation item "security->multi factor authentication".
currently you can use any combination of the following 2fa methods:
a. google authenticator
b. secure code sent via sms to mobile devices
c. secure code sent via email
d. passphrase (like a password but longer, I.e. "the cow jumped over the moon")
best practice is to configure more 2fa methods than are required to perform an action. for example, you could configure two methods for account login, such as google authenticator and sms mobile code, but only require that one of the two methods is required. in this way, if you lose your mobile phone or google authenticator, you can still use the remaining method to access your account.
if you have secured your account with a 2fa method you no longer control you won't be able to access your account. for this reason it is a good idea to configure multiple methods of 2fa and require fewer of the methods than you have configured to access an action.
best practice is to configure more 2fa methods than are required to perform an action. for example, you could configure two methods for account login, such as google authenticator and sms mobile code, but only require that one of the two methods is required. in this way, if you lose your mobile phone or google authenticator, you can still use the remaining method to access your account.
your bitcoinwallet.com account is accessible to anyone that has the correct email and password combination needed to log in. we have no way of knowing whether a correctly authenticated login is you or someone else that obtained your password and changed the email on the account. similarly, if you complain to us we have no way of establishing that you are who you say you are, and that you didn't take the coins yourself.
the bottom line is: configure multi factor authentication and protect your password, because there is nothing we can do to help you recover missing coins. if you are able to log into your account you can see the ip addresses of the most recent logins on your account page. you can see the blockchain address where withdrawals were sent to on the transaction detail page. we have no additional information to provide and we are not equipped to conduct investigations on your behalf. provide the login and transaction activity to the law enforcement agency of your choice.
your daily payment limit is determined by your verification level and the amount you have paid in the past 24 hours. for example, if you have a daily payment limit of 1 bitcoin, and you paid 0.2 bitcoin eight hours ago, your current limit is 0.8. if you make no more payments your limit will return to 1 bitcoin in sixteen hours.
users requesting to increase their daily withdrawal limits are required to provide personal information.
deposits received from the blockchain need to have 6 confirmations before they are available for you to spend. this can take an hour or more. you can see the progress of the confirmation process, the tx hash and the block hash associated with the deposit and monitor it's confirmation progress using any blockchain explorer. user-to-user transactions are typically available within seconds.
bitcoin payments can not be reversed. if you send bitcoin to the wrong address by mistake it cannot be recovered.
if you receive very small deposits that are less than the transaction fee your wallet balance can become negative.
bitcoinwallet.com shows you the dollar equivalent (or local currency of your choice) of your bitcoins based on real time exchange rates, but we do not accept government issued currency deposits.
yes. when sending to a blockchain address, click the camera icon next to the address field. you may need to grant permission to access your device's camera. when the camera recognizes the qr code it will close and the bitcoin address should appear in the address field.
yes. every user has a primary wallet and can create additional wallets to help organize their transactions. for example, you could have a primary wallet and another wallet called "savings", or "investing" or a different wallet for each of your customers.
your wallets are listed on the top of the left navigation. you can see the balance and pending balance for each wallet. click on the wallet you want to work with and you will see it's balance and transactions shown on the dashboard.
yes. there is no fee to transfer bitcoin between your wallets. from your dashboard (left navigation "home") click the "transfer" tab and select the wallet you want to transfer to.
each of your bitcoinwallet.com wallets is assigned a primary bitcoin address. this is the address that appears on your public profile for people to see and send bitcoin to from the blockchain. there is nothing special about the primary address, it simply prevents listing a large number of addresses on your profile page.
you can find your bitcoin address on
your profile page and on your home page.
your bitcoin address is available in three places. anyone can see your official bitcoin address on your public profile page. your profile page address is your user name.bitcoinwallet.com (example https://price.bitcoinwallet.com). your bitcoin address is also shown on your dashboard when you log in, beneath the balance. all your bitcoin addresses are viewable, sortable, searchable and exportable from the left navigation item "wallets->my bitcoin addresses".
yes. you can create multiple bitcoin addresses for any of your bitcoinwallet.com wallets. you can create a different address for each of your friends, customers or invoices to make it easier to know what a blockchain deposit is for or who it is from.
when you create your bitcoinwallet.com account an official bitcoin address is assigned to you. anyone can send bitcoin to your official address and it will appear as a deposit into your bitcoinwallet.com wallet. in addition, you can list all your non-bitcoinwallet.com addresses for bitcoin and other cryptocurrencies on your profile page as user added addresses. when a visitor views your profile page they will see all your addresses. payments sent to user added addresses will not be available in your bitcoinwallet.com balance. bitcoinwallet.com does not maintain, support or represent user added addresses. you can set your external addresses to private, making them invisible to the public.
at this time we do not support forks, airdrops or other benefits available to the custodian of private keys. if there is an upcoming fork or airdrop you wish to participate in, remove your bitcoin from bitcoinwallet.com to a wallet that has announced their support of the specific fork or airdrop you are interested in. please refer to our terms of use section 10.
for accounting and liability purposes, users that have not logged in for more than a year are subject to an inactive user fee. the fee is 1.9% per month while the account is inactive. logging in resets the clock and prevents ongoing fees.
our fees are simple! user-to-user transactions within bitcoinwallet.com are free and have no transaction fee. they are also instant, with no confirmation delays. it's the best value!
all transactions into and out of bitcoinwallet.com have a 1.5% transaction fee to cover blockchain fees, storage and the cost of our service. during times of blockchain congestion, withdrawals may have an additional fee to ensure fast delivery.
bitcoinwallet.com is not currently an exchange or marketplace for buying and selling bitcoin for cash. bitcoinwallet.com is a wallet service that makes it easy to send, receive and track your bitcoin transactions securely.
a bitcoin block is a collection of transactions. blocks are stacked on top of each other over time. blocks, and the transactions they contain, are visible by anyone. each new block that is stacked on top of the previous block makes reference to the contents of the previous block. this makes it impossible to change the contents of a block without also changing the contents of all the blocks stacked on top of it. the more blocks are stacked on top of a block, the more secure the block is. every time a new block is stacked on top of an existing block, it is considered a confirmation of the existing block. when a block has 6 confirmations it is considered so secure that it's transactions can never be changed or reversed.
every transaction contained within a block requires space (bytes) to store it's details. there is no limit to the number of transactions a block can contain, but there is a limit to how much space a block can store. bitcoin blocks can store 1 megabyte (1 million bytes) of data. bitcoin developers continue to reduce the amount of storage space each transaction requires, allowing more transactions to be included in each block.
blocks are created by miners. miners use computer power to try to solve a difficult puzzle contained in the bitcoin protocol. miners race against each other to find the answer to the puzzle. the first miner to solve the puzzle can create a new block using the puzzle's solution. the miner chooses transactions to include in the block from a pool of transactions that are waiting to be included in a block. when the new block is submitted to the blockchain it becomes visible to everyone and the race begins to solve a new puzzle.
on average a new bitcoin block is created every ten minutes. if more miners use more or faster computers to solve the puzzle, the puzzle will be solved more frequently than every 10 minutes. every two weeks the bitcoin protocol considers how much time was required to create new blocks in the previous two weeks. if the average time to create a new block was less than ten minutes, the puzzle is made more difficult to achieve a 10 minute average solution time. if the average time to create a new block is more than ten minute the puzzle is made less difficult.
miners earn when they solve the puzzle required to create a block. when a miner creates a block they earn in two ways. first, the bitcoin protocol allows the miner to include a reward transaction in the new block that is sent to themself. the reward is funded by the bitcoin protocol coinbase. when bitcoin started, the reward for creating a block was 50 bicoin. the reward is cut in half every 210,000 blocks.
second, earn from transaction fees. every bitcoin transaction is funded with inputs and outputs that spend the funds. the difference between the sum of the inputs and the sum of the outputs is the amount the miner gets to keep for themself. for example, if a transaction is funded with $100 worth of bitcoin and spends $99, $1 is left over and available for the miner to keep. when deciding which transactions to include in the newly created block, the miner chooses transactions with the largest fees.
transactions are how bitcoin is sent and received. transactions have inputs and outputs. inputs fund the transaction and allow outputs. outputs are how the funds are spent. the difference between the input amount and the output amount is the transaction fee.
consider ordering a $15 pizza as a metaphor of a bitcoin transaction. when the pizza arrives you provide a $20 bill, which is the input. the pizza is handed to you, which is an output of $15. the difference between the $20 input and the $15 pizza is $5. you tell the vendor that you only need $3 back, which is a $3 output. the $3 output can be used as an input to fund a future transaction. this leaves $2 as a tip, which is the transaction fee for the service.
when transactions are submitted to the blockchain they exist in a temporary state called the mempool. transactions remain in the mempool until a miner includes them in a new block. while the transaction is in the mempool it cannot be trusted as irreversible. the recipient of the transaction cannot begin to trust the transaction is settled until the transaction is selected to be included in a block. the amount of the transaction fee influences how quickly the transaction is selected to be included in a block. depending on the number of transactions being created, transactions can remain in the mempool for hours or days. it is important to pay a competitive transaction fee to avoid delays.
when a transaction is included in a block, and that block is confirmed six times, the transaction is trusted to be irreversible. on average it takes 1 hour for transactions to be confirmed six times.
we are based in the united states. our servers are in u.s. based data centers.
bitcoinwallet.com follows united states laws and is registered with the united states department of the treasury as a money service business (msb).
short term funds required to satisfy customer payments are stored in a hot wallet that is accessible by the system. the majority of funds are held in cold storage. our cold storage wallets are distributed in physical vaults throughout the world and require multiple authentications to access. our cold storage wallets are not accessible via any system. there is no automatic replenishment of the hot wallet from cold storage.
very large withdrawals that require moving funds from cold storage may need to be scheduled with customer support.
yes. contact [email protected] to request an api key that allows you to integrate your bitcoinwallet.com account with other systems.
yes. users with large transaction volume and special needs can contact [email protected] to request an enhanced business account.
email us at [email protected]